Imprint

Publisher

Hotel Moselschild
Hüwel 12 and 14
54539 Ürzig / Moselle

Tel. +49 6532 93930
Fax +49 6532 939393
E-mail: info@moselschild.de

Legal representation
Ian Shackleton

District court
Bernkastel-Kues

Tax No.  43/163/40684

VAT No.  DE343241853

Supervisory authority

Bernkastel-Wittlich District Administration
Kurfürstenstraße 16
54516 Wittlich

Tel. +49 6571 14-0
Fax +49 6571 2500
E-mail: info@bernkastel-wittlich.de

Equipment Usage (Limited Availibility)

Any of the equipment offered to the guests from the hotel is used at their own risk and at their discretion.  The user agrees to check the serviceability, safe operation and regulations and they agree they have the required skill or licence to use the equipment.  By using the equipment you agree that the hotel holds no responsibility for your safety and any damage or loss to the equipment will be charged to the user.  E Scooters may only be legally operated in the hotel carpark area or private land.

Disclaimer

If we have created links to other pages on the Internet on these pages, we have no influence on all links. Therefore, we hereby expressly distance ourselves from all contents of the linked pages. This declaration applies to all links on this site and to all contents of the pages to which possibly Banners lead.

Legal note

All rights reserved. Texts, images, graphics, animations and videos are subject to copyright and other protective laws. The content of this website may not be copied, processed or made available to third parties for commercial purposes. Errors and changes reserved.

Privacy statement

Data protection at a glance

General information

The following notes give a simple overview of what happens to your personal data when you visit our website. Personal data is all data with which you can be personally identified. Detailed information on the subject of data protection can be found in our data protection declaration listed below this text.

Data collection on our website

Who is responsible for the data collection on this website?

The data processing on this website is carried out by the website operator. Its contact details can be found in the imprint of this website.

How do we gather your data?

On the one hand, your data is collected by you sharing it with us. This can be, for example, data that you enter in a contact form.

Other data is automatically collected by our IT systems when you visit the website. These are mainly technical data (e.g. Internet browser, operating system or time of page view). This data is collected automatically as soon as you enter our website.

For what purposes do we use your data?

Part of the data is collected to ensure the error-free provision of the website. Other data can be used to analyze your user behavior.

What rights do you have with regard to your data?

You have the right at any time to receive information free of charge about the origin, recipient and purpose of your stored personal data. You also have a right to request the correction, blocking or deletion of this data. You can contact us at any time at the address given in the imprint for this and for further questions on the subject of data protection. In addition, you have the right to complain to the competent supervisory authority.

Analysis tools and third-party tools

When you visit our website, your surfing behavior can be statistically evaluated. This is mainly done with cookies and with so-called analysis programs. The analysis of your surfing behavior is usually anonymous; the surfing behavior cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy.

You can object to this analysis. We will inform you about the possibilities of objection in this data protection declaration.

General information and mandatory information

Data privacy

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.

When you use this website, various personal data are collected. Personal data is data with which you can be personally identified. This privacy policy explains what data we collect and what we use it for. She also explains how and for what purpose this is done.

We would like to point out that data transmission over the Internet (e.g. when communicating by e-mail) can have security gaps. A complete protection of the data against access by third parties is not possible.

Note on the responsible authority

The authority responsible for data processing on this website is:

Hotel Moselschild
Hüwel 12 and 14
54539 Ürzig / Moselle

Phone: +49 6532 93930
E-mail: info@moselschild.de

The responsible body is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g. Names, e-mail addresses o. etc.) decides.

Withdrawal of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke your consent at any time. An informal message by e-mail to us is sufficient for this. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right of complaint with the responsible regulatory authority

In the event of data protection violations, the person concerned has the right to lodge a complaint with the competent supervisory authority. The competent supervisory authority for data protection issues is the state data protection officer of the federal state in which our company is headquartered. A list of the data protection officers and their contact details can be found at the following link:https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to yourself or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another person responsible, this will only take place to the extent that it is technically feasible.

SSL or TLS encryption

For security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

If the SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Information, Blocking, Deletion

Within the framework of the applicable legal provisions, you have the right to free information about your stored personal data, their origin and recipient and the purpose of the data processing and, if necessary, a right to correction, blocking or deletion of this data at any time. You can contact us at any time at the address given in the imprint for this and for further questions on the subject of personal data.

Opposition to advertising emails

The use of contact data published within the scope of the imprint obligation for sending unsolicited advertising and information materials is hereby objected to. The operators of the pages expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, such as spam e-mails.

Data collection on our website

Cookies

The Internet pages sometimes use so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and that your browser stores.

Most of the cookies we use are so-called "session cookies". They are automatically deleted after the end of your visit. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser the next time you visit.

You can set your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be limited.

Cookies that are used to carry out the electronic communication process or to provide certain functions you want (e.g. shopping cart function) are required on the basis of Art. 6 para. 1 lit. f GDPR stored. The website operator has a legitimate interest in the storage of cookies for the technically error-free and optimized provision of its services. If other cookies (e.g. cookies for the analysis of your surfing behavior), they are treated separately in this privacy policy.

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

  • Browser type and browser version
  • operating system utilized
  • Referrer URL
  • Host name of the accessing computer
  • Time of service request
  • IP address

This data is not merged with other data sources.

The basis for data processing is Art. 6 para. 1 lit. f GDPR, which allows the processing of data for the fulfilment of a contract or pre-contractual measures.

Contact form

If you send us inquiries via the contact form, your information from the inquiry form, including the contact details you provide there, will be stored by us for the purpose of processing the inquiry and in the event of follow-up questions. We will not pass on this data without your consent.

The processing of the data entered into the contact form is therefore carried out exclusively on the basis of your consent (Art. 6 para. 1 lit. a GDPR). You can revoke this consent at any time. An informal message by e-mail to us is sufficient for this. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.

The data you enter in the contact form will remain with us until you request us to delete it, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory legal provisions - in particular retention periods - remain unaffected.

Processing of data (customer and contract data)

We collect, process and use personal data only to the extent necessary for the establishment, content design or change of the legal relationship (inventory data). This is done on the basis of Art. 6 para. 1 lit. b GDPR, which allows the processing of data for the fulfilment of a contract or pre-contractual measures. We collect, process and use personal data about the use of our Internet pages (usage data) only to the extent necessary to enable or bill the user for the use of the service.

The collected customer data will be deleted after completion of the order or termination of the business relationship. Legal retention periods remain unaffected.

Channel manager

On our website, you can make direct bookings using the booking form provided.

Dirs21

On our website we offer the possibility to book online via Dirs21. The provider of this service is TourOnline AG, Borsigstraße 26, 73249 Wernau.

If you select a booking via Dirs21, the data you enter will be transmitted to Dirs21.

The transmission of your data to Dirs21 is based on Art. 6 para. 1 lit. a GDPR (consent) and Art. 6 para. 1 lit. b GDPR (processing for the performance of a contract). You have the option of withdrawing your consent to data processing at any time. A revocation does not affect the effectiveness of past data processing operations.

More information on the handling of user data can be found in the data protection declaration of TourOnline AG: www.dirs21.de/disclaimer/.

Analysis tools and advertising

Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called "cookies". These are text files that are stored on your computer and that allow an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

The storage of Google Analytics cookies is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.

IP anonymization

We have activated the IP anonymization function on this website. As a result, your IP address will be shortened by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area before transmission to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Browser plugin

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of the data generated by the cookie and related to your use of the website (incl. your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout? hl=en.

Objection to data recording

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set, which prevents the collection of your data on future visits to this website: Disable Google Analytics.

More information on the handling of user data at Google Analytics can be found in Google's privacy policy: https://support.google.com/analytics/answer/6004245? hl=en.

Order data processing

We have concluded a contract data processing agreement with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Demographic characteristics in Google Analytics

This website uses the "demographic characteristics" function of Google Analytics. This allows reports to be created that contain statements about the age, gender and interests of the site visitors. This data comes from interest-based advertising from Google as well as from visitor data from third parties. This data cannot be assigned to a specific person. You can deactivate this function at any time via the ad settings in your Google account or generally prohibit the collection of your data by Google Analytics as shown in the section "Objection to data collection".

Plugins and tools

Google Web Fonts

This page uses so-called web fonts provided by Google to uniformly display fonts. When you call up a page, your browser loads the necessary web fonts into your browser cache in order to display texts and fonts correctly.

For this purpose, the browser you are using must connect to Google's servers. This makes Google aware that our website has been accessed via your IP address. The use of Google Web Fonts is in the interest of a uniform and appealing presentation of our online offers. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.

If your browser doesn't support web fonts, a standard font from your computer will be used.

You will find further information on Google Web Fonts at https://developers.google.com/fonts/faq and in Google's data protection declaration: https://www.google.com/policies/privacy/.

Google Maps

This page uses the Google Maps map service via an API. The provider is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.

In order to use the functions of Google Maps, it is necessary to save your IP address. This information is usually transmitted to a Google server in the USA and stored there. The provider of this page has no influence on this data transmission.

The use of Google Maps is in the interest of an appealing presentation of our online offers and an easy findability of the places we specify on the website. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.

More information on the handling of user data can be found in Google's privacy policy:https://www.google.de/intl/de/policies/privacy.

Cancellation policy

We require two weeks written (or email) notice if you have to cancel and your
deposit (if one was required) will be refunded less a 30€ cancellation charge per
room. No deposits will be refunded after the two-week notice period but can be
used for a future booking. Cancellations within 48 hours of expected arrival re-
quire full payment for all the rooms booked.

Terms and conditions

Payment Terms:
Prices per room are quoted based on type of room rented and are quoted on a per night basis. Payment is expected to be paid prior to departure.  We accept European Credit Cards howeever If a manual booking was done, cash payment in Euros would be required. If using other channel managers to book your reservation (Such as Bookings.com), they usually have the ability to process credit cards.

For larger bookings or longer lengths of stay, we reserve the right to ask for a deposit to be paid..

While we are not big fans of “rules and regulations,” we realize that in owning a business, some guidelines have to be laid down in writing for mutual understanding. We feel our policies are fair and similar to what you would find in most reputable Hotels/B&Bs. We simply wish you to respect them for the safety and comfort of yourselves, other guests, and your hosts.

Check in & check out:
Check in is usually from 2:30pm until 8pm but bags may be dropped off earlier for your convenience. Please let us know your arrival time so that we can be here to greet you, especially if you are having a late arrival. Please contact us with your estimated arrival time if driving, or flight details. Check out time is 11am.

Smoking policy:
Our whole house is a non-smoking area apart from the balconies and the terrace. This includes candles, incense or any other open flames as our smoke detectors are very sensitive. Guests ignoring this policy could be evicted without refund and liable to a 200€ cleaning/loss of use fee.

Cancellation Policy:
We require two weeks written (or email) notice if you have to cancel and your deposit (if one was required) will be refunded less a 30€ cancellation charge per room. No deposits will be refunded after the two-week notice period but can be used for a future booking. Cancellations within 48 hours of expected arrival require full payment for all the rooms booked.

Parking Policy:
We have 16 parking bays available for our guests for their regular-sized vehicles or motorcycles. Hotel Moselschild will not be held responsible for any damage that may occur to your vehicle while parked in our premises.

Pets Policy:
Although we love animals, for the comfort of guests who may suffer from pet allergies and for potential damage that may be done to bedding, we are very sorry, but we cannot allow pets into any of the guest rooms or shared guest facilities. Guests ignoring this policy could be evicted without refund and liable to a 200€ cleaning/loss of use fee.

Children under 16:
We do not currently have amenities available to accommodate infants and small children. For the comfort of our other guests, we can only welcome children 16 years of age and older that are well behaved. Sorry!


Guest Valuables:
Guests are liable for the safekeeping of their valuables. 


Damages Policy:
We take great pride in offering our guests a clean, comfortable and relaxing place to stay, one where we hope you may feel at home. We have thoroughly inspected each room prior to guests checking in. We expect you to respect the condition of our property and belongings that we offer for your use and enjoyment, and to take reasonable care with them. Any damage must be reported to management immediately, so we can clean up to save you from potential harm and further potential damage to our property.  We expect the condition of the rooms, our property and items to be in as good condition as when you checked in. For any damage found beyond usual and expected reasonable use, monetary reparation will be levied, up to the full cost of replacement of the item(s).

Other important policies:
Hotel Moselschild is privately owned and owner-occupied. We reserve the right to refuse service and/or accommodations to anyone whose behavior affects the safety or peaceful enjoyment of other guests and could result in eviction without refund. Additional persons not specifically named in the reservation are not allowed to stay on the premises. Visitors, when accompanied by registered guests, are allowed on the premises between 10am and 10pm with prior permission of owners. The visitors are welcome in the common areas, not the bedrooms. Management reserves the right to limit the number of visitors. Guests are responsible for the behavior and actions of their visitors. "Quiet Time" is from 11PM to 7AM so guests that wish to retire early may have a peaceful night’s sleep.

All rooms have TV and wireless internet, a fan and hair dryer. Fresh linen and towels are provided in the rooms upon check-in. For guests staying longer than 2 nights, we change the linen and provide fresh towels on the third day, unless specifically requested. We do room cleaning and freshening daily. We do not encourage eating food in the guest rooms (except for The Apartment which has a kitchenette). You may dine in the covered terrace area, or if available. Continental breakfast is included in the price of the room (unless otherwise specifically agreed in advance) and is served between 8:30am-10:30am; an earlier breakfast start can be arranged, with prior advance notice. Our kitchen is off limits for guests’ use.

Local wines and beer, bottled water and sodas may be purchased on site (strictly for registered guests only).

We serve a traditional German Continental breakfast. Should you have special dietary requirements or preferences, please speak with the Team upon check in to see how we can make accommodation for your needs. Our kitchen does handle foods that some individuals are allergic to such as wheat, nuts, dairy products, etc. 

We offer additional guest services in our Lounge with comfort seating available should the guests wish to overlooks the Mosel and has two separate comfort seating areas so guests can chat, mingle or read, and another area has a table and chairs suitable for playing cards or board games. Some reading material is also available in this area. The Lounge area is open from 5PM-11PM (but can be opened earlier should there be need, just ask us!)

Our Restaurant can be made available for party or special event facilities. We can offer catering and decorating, or the facility may simply be rented for your occasion. Please contact us to discuss this option.